1

Calling Methods (Participant Facing)

The Participant Information Sheet

HOW TO JOIN THE CALL:

 There are many ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN.

The additional links in your Reminder email are to run additional features set up by the host, for a richer event experience. None of the links in the reminder emails will give you a "webinar" experience of just lurking around listening online.

Use the Assigned Phone number and Pin

You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.

In case of pin difficulties or frequent call drops, dial this number instead: (510)281-1111 or (408) 740-6030, and use the same pin. This usually resolved either of those issues.

 

Use the WEBPHONE

The Webphone is our new, browser based phone. This connects directly to the MaestroConference servers from anywhere in the WORLD. It is FREE. You do not need to dial a phone number. Simply use your pin and make the call.

IMPORTANT NOTE: You should use a headset with these devices. Laptops and mobile devices can often cause echo in the room that you do not hear. The webphone works best on Google Chrome.

The links to the webphone are below: Please know that you can choose either one of the links.

1) webphone.maestroconference.com
2) maestroconference.com/webphone

Depending on your Google Chrome version, you may see some funky error messages about plugins, but as long as the phone activates and can call out, it will work fine.

Instructions:

Enter your pin into the field and click Call.
Allow the device to use your mic.
In case something isn't working right, please report this and take a screenshot if you can.

Press the Mute/Unmute button to be heard, or to go quiet in case you have background noise. Of course, the host will probably also mute you to avoid disrupting the call, and can take care of unmuting you as needed.

**You should install and test your calling method BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you. 

 

 

Use Skype

You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1

Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.

IF SKYPE DOES NOT APPROVE your request, refer to this document:

http://maestroconference.zendesk.com/entries/44443540-How-To-Make-Skype-Approve-mcdirect1-or-maestro4294

When you are ready to call in, click on CALL PHONE (not Video Call). 

To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”. 

**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.

***You should install and test your calling method BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.

If you still have problems getting these solutions to work, directly contact MaestroConference's Customer Support team for additional solutions. 

IF YOU SEE SCREENSHARE OR SOCIAL WEBINAR LINKS in your reminder email, please make sure you call in, and then click those links. If you do not have a computer handy, you can still participate fully in the call - you just won't have the visual aids.

0 comments

Please sign in to leave a comment.