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MaestroConference

Joy May 05, 2013 8 Social Webinar

 

Introduction

The New Social Webinar (version 2.0) adds a whole new dimension to Social Conferencing. Social Webinar allows participants to engage on a more personal level. It allows hosts to control what they want their participants to view. The presenter can let their participants view breakout groups, go to a website, view poll statistics, watch a screenshare, view all participants on the call, and edit documents collaboratively.

This feature is still in beta and will change significantly over the next month as we integrate it with our main conductor's interface, and add additional features. We are asking for initial feedback from just a few customers to see if we are on the right track, and to hear about bugs you encounter.

Please subscribe to this topic, to get updates whenever new updates are made. 

Social Webinar Video Tutorial

 

 

Getting Started

The Social Webinar has two components - you setting up the Participant View of your choice, and then what participants then see as a result.

To get started, on the View/Edit page of your conference, scroll to the Participant Web Experience Section and select Social Webinar. Click on Save Changes.

pwe.jpg

To Access the Social Webinar:

  1. Dial in to the conference.
  2. To launch the Social Webinar, Participants have to simply click the link in their confirmation and reminder email. It will automatically launch the Social Webinar. Hosts will have to go to this URL manually: http://social.maestroconference.com 
  3. Participants are automatically logged in. Hosts need to enter their email address registered and PIN for the call. In case no email is associated with the pin, just enter the pin, and leave the email area blank.

The Social Webinar login page

log_in.jpg

Note: Please make sure that you are dialed in to the conference first before logging in to the Social Webinar; otherwise, you will get the error "Invalid Email or PIN".

You will then be prompted to create your profile. Please fill in the required fields on this page. You also have the option to link your Social Webinar profile with your Facebook, Twitter, Google and LinkedIn accounts.

The Profile Creation Window

Edit_my_Profile.jpg

The Social Webinar Views

You can manage the Social Webinar by clicking on Settings and then  Control Panel. This is where you can manage what the participants will see on their end. The different types of views are the following:

  • Breakout View
  • Poll View
  • Interactive Browser
  • Screen Sharing
  • Text Editor Main
  • Text Editor Breakout

The Social Webinar Section

Views.jpg

Once you select a Social Webinar View, the Social Webinar page on the participants' end will automatically load with the new selected View.

 

Control Panel

To gain access and control the Social Webinar, the Presenter will have to Log in using the Conductor Link.  

To get the Conductor Link: 

  1. Click on "Conduct" on the View/Edit page of the conference in myaccount. 
  2. Go to the address bar and copy the website's address. This is the Conductor Link. 

To gain access, the Co-Presenter or Assistant needs to click on Settings->Control Panel and paste the Conductor Link in the box. Click Log In to gain control of the Social Webinar.

Here is the step-by-step process in gaining control of the Social Webinar:  

  1. Click on Settings.
  2. Click on Control Panel
  3. Paste the Conductor Interface Link. 
  4. Click Log In. 
  5. Click Save. 

 

Control_Panel.jpg

 

 

Breakout View

On the Social Webinar Control Panel, you'll find the option to enable the callers to move into different breakout groups. There are three settings for moving into breakout groups:

  1. Everyone - This will allow all the callers the ability to move into different breakout groups.
  2. Staff - Only the Presenters, Co-Presenters and Assistants will be able to move into breakout groups.
  3. No One - No one will be able to move themselves into breakout groups.

When the host selects the Breakout View on the Social Webinar Control Panel, participants will be able to view who are in the same breakout group as them.

Host selects Breakout

Breakout_View.jpg

Participants will see:

breakout_view.jpg
To move into different breakout groups, click on Change Breakout ( 1 ) and select the group number you wish to move into. When No One is selected, the option Change Breakout will not appear at the top.

 

*New Feature* Talking Lights for my Breakout 


When callers are on the Main Document View, the Text Editor will show the following: 
  • All callers within the same Breakout Room and on the Main Document will be displayed first; below it 
  • All callers who are on the Main Document, but not in the same Breakout as the Caller.

Please note that: 

  • This order will be displayed irrespective of the callers' role, whether they're Presenters/Assistants or Participants

  • The Presenter/Assistant who are on mute will not be displayed on the right panel

  • A green box around a caller's name will signify that these callers are currently talking 

  • The Talking Lights feature of callers who has the Local Mic on will only be available to those callers who are in the same breakout room as them; those who has the Public mic on will also show the Talking Lights for all callers regardless of whether they're in the same breakout room or not.

Poll Statistics

The Poll Statistics view will enable the Participants to see the poll data captured during the call.

Presenters may conduct straw polls by asking the participants to raise (or lower down) their hands. For Participants to view the Poll data, go to the Social Webinar Control Panel and select Poll Statistics.

 

PARTICIPANTS WILL SEE:

Poll_Results.jpg

 

 

Interactive Browser

Co-browsing takes the Social Conferencing experience into a whole new level by allowing your participants to access a website together. To post a website:

  1. On the Conductor Interface, click on the blue button that says Post Message.
  2. Type the address of the website on the URL box.
  3. Click on the Open button.
  4. On the Social Webinar Control Panel, select Interactive Browser, and save changes.

 

Host posts a URL in the Conductor Interface

posturl1.png posturl2.png

 

                                                                                                                                                                           PARTICIPANTS WILL SEE

Shared_Browsing_-_Wiki.jpg

*Website shown on example is Wikipedia

 

Note: The URL can be seen in a pop-up window when the Presenter sends it. Participants need to ensure that their pop-up window is enabled. If they're having trouble viewing the pop-up window, they will see a link which they can click on to view the website.

Screenshare View

To get started with screen sharing, you must have already clicked Launch The Presenter from your conference page (see Screenshare). select Screen sharing from the Social Webinar Control Panel and save changes.

Clicking the Screenshare View will open the Screenshare directly in the Social Webinar environment. Your callers do not need to open multiple windows in order to access both the Social Webinar and the Screenshare feature.

 

Participants will see:

screenshare_view.png

Note: To learn more about Screenshare and how it works, please click here.

 

Text Editor Main/Breakout

This feature allows all the callers in the main room or in breakout rooms to collaboratively edit a document shared with the entire call. Text Editor Breakout allows collaborative editing by people in their own specific breakout rooms. Each room will have it's own document.

Text_Editor_Breakout.jpg

*New Feature* Add Text to Breakout Documents 

Presenters and Assistants can now add a custom text to the Breakout Documents and they can now select the location where want to see the text; whether they want it at the top or at  the bottom of the document. 

text to doc.jpg

  • There is currently no limit to the number of characters that can be entered. 
  • Presenters and Assistants can copy a text from the Main Document and paste it in the "Add Text to Breakout Document" box for the text to appear in all Breakout Documents.
  • The "Add Text to Breakout Document" box allows multi-line texts with normal formatting
  • The text added to this field will be visible to all Breakout Documents that are running during the conference regardless of which View is currently selected. 

 

*New Feature* Documents available in the View/Edit page

After the conference, the Documents will be available in the View/Edit page of the conference in myaccount, under the Social Webinar section.

 

 

View and Save Profile

When you click on a caller's name on the Social Webinar, it will give you the caller's profile details. You may save this information as a .vcf file. 

profile.jpg

vcard.jpg

 

*New Feature* Viewing Profile in Breakout View 

Before: When you place your mouse pointer over a person's name, you can automatically view the person's profile

Now: There will be an icon under the person's name which when clicked on will display the profile. A caller can edit his profile by clicking on this icon under his name.

 

Chat Option

Callers have the option to chat with the host during the conference.  

Chat.jpg

 

Post Event Feedback Form *Updated Feature*

 Callers can now submit their feedback up to 72 hours after the event has ended. 

 

 

 

 And that is all for now. Updates will be made from time to time, to correct bugs and add features. Please do not forget that this is a feature in beta development. We hope you like it!

Joy Aug 26 1 Announcements

 

MaestroConference is excited to announce a new feature to help you publicize your events.  

 

As of August 29, 2014, whenever you host an event that is open to the public, be sure to check the box on the event set up page to mark your event as open.

 

Why this matters:

MaestroConference will soon be publicizing our list of publicly available events on our website, so we can help you get the word out about your work!

 

This is part of an upcoming event series on deep conversations and interactive trainings for our customers, partners, and networks.  We see this as part of a broader vision - what is possible if we have conversations that could change the world?

 

In the meantime, you can share your thoughts here and we will keep you posted on more happenings.  Especially when you’re doing an event that’s an interactive conversation (as opposed to a presentation), we want to know what you’re up to so we can promote conversations!

 

To manage the settings for this new feature, please go to the View/Edit page of  your conference and look for the "Conference Visibility" section.

Untitled.bmp

 

aubrey.gan Jun 12 Tips & Tricks

You can connect to your MaestroConference event for free using Skype. If you (or your host) have a standard subscription or above, you can add our Skype identities at no charge.  Note that there is a limit of 25 people who can use it at any one time across all of our customers.  Here's how to do it:

  1. Search Skype for mcdirect1 (you can also add maestro4294 as an alternative if you'd like).
  2. When the search locates the contact, click on it and press the “Add to Contacts” button that appears on the center of the screen.
  3. Hit “Send” to send the default contact request message. (No need to customize the message; only a computer will read it!)
  4. The new Maestro Conference contact will have a shaded question mark next to it, indicating that this Skype user has not yet shared contact details with you. (Don’t worry; we’ll fix this in a minute!)
  5. When you’re ready to call in, right-click on the contact in your list of contacts and choose “Call” from the pop-up menu. This will connect you to your MaestroConference event.
  6. Alternatively, you could click on the contact and you will see two green buttons near the center of the Skype window: “Video Call” and “Call Phone”. Click the drop-down arrow in the right side of the “Call Phone” button.
  7. Click “Send Voice Message” on the drop-down menu that appears. (This won’t send you to voicemail; it will connect you to MaestroConference. Once you’ve completed a call to MaestroConference, the contact’s status icon will change from a gray question mark to a green check mark, indicating that you are now “friends.” You can just hit the “Call” button for future calls. Do NOT make a video call; this will needlessly tie up bandwidth sending your video over the internet. No one will be able to see you, anyway.)

Thanks to Tim Kelley for discovering these methods for Skype access.  Let us know if these work for you or if you have trouble!  Leave a comment here, or contact us at support@maestroconference.com.

aubrey.gan May 23 7 Announcements

The Complete Information Sheet

This information sheet is the product of customer interaction. Please feel free to copy paste anything you need from this document, as needed. Thanks!

International Dial, MCdialer and Skype will only work for events hosted by someone subscribed to a Standard or Premium plan. If you are a participant, please ask your host if these options are available to you.

--- 

If you are calling in from outside the US, please READ THESE INSTRUCTIONS VERY CAREFULLY! Otherwise, you won't succeed in joining the call, or you might accidentally spend a lot of money unnecessarily!

There are FIVE ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN. One of the best ways is MCdialer -- Option 3 below.

Option 1: Use the assigned phone number

You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.

In case of pin difficulties or frequent call drops, dial this number instead: (408) 740-6030, and use the same pin. This usually resolved either of those issues.

Option 2: Use special international phone numbers

You can call by phone for the countries below. If you are calling from any of the following countries listed below, you may call in using the numbers listed. You can use these numbers instead of the assigned number. Please note: LOCAL TOLL CHARGES APPLY. This means that the caller's telco may charge them. Please consult with your telco before using these numbers.

Austria: +082 04 000 1505
Belgium: +32 7 035 4807
Canada: (now under the new Global Access Plan only. Sign up on the Access Page, or suggest VoIP options below).
France: +33 8 21 61 05 86
Germany: +49 1803 002 073
Poland: +48 80 100 3524
South Africa: +27 87 550 0677
Spain: +34 902 881 203
Switzerland: +41 84 820 7427
UK: +44 844 4733032
# Holland: 0870 001 980 (see note below)
# Ireland: 0818 270 066 (see note below)
# Italy: 848 391 844 (see note below)
# Sweden: 0939 2066 500 (see note below)
* Australia: +61 28 011 4954 (see Skype note below)
* Chile: +56 2570 9889 (see Skype note below)
* Denmark: +45 3693 4670 (see Skype note below)
* Finland: +358 92 316 4593 (see Skype note below)
* Hong Kong: +852 8199 0473 (see Skype note below)
* Hungary: +36 21 252 3870 (see Skype note below)
* Mexico: +52 558 421 4214 (see Skype note below)
* Sweden: +46 85 016 4384 (see Skype note below)
* UK: +44 207 1931545 (see Skype note below) <--DO NOT USE. will change this number soon.

# This number can be called only from within this country.
* These dial-in numbers are provided by Skype. The reliability is lower than our other numbers, and there is a capacity limitation of 25 callers total across all of these numbers.
**A complete list of your calling methods and international numbers is available at http://myaccount.maestroconference.com/customer/access

Option 3: Use MCdialer

You can call in for FREE using the MCDIALER. You can download the free software that will allow you to connect directly to MaestroConference.
Simply go to http://maestroconference.zendesk.com/entries/23434887-MC-Dialer , download and install the program and just use your pin when it's time to join the call. You MUST read the instructions carefully to get it to work.

**You should install and test MCDialer BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.

Option 4: Use Skype

You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1.
Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.

IF SKYPE DOES NOT APPROVE your request, refer to this document:

http://maestroconference.zendesk.com/entries/44443540-How-To-Make-Skype-Approve-mcdirect1-or-maestro4294

When you are ready to call in, click on CALL PHONE (not Video Call).
To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”.

**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.

Option 5: Use the WEBPHONES

The Webphone is an experimental, browser based phone. This connects directly to the MaestroConference servers. You do not need to dial a phone number. Simply use your pin and make the call. IMPORTANT NOTE: You MUST use a headset with these devices. Using these without a headset will cause an echo.

The experimental webphone is found here: http://webphonetest.maestroconference.com/#

You MUST make sure that you have Allowed Adobe Flash to access the microphone. Click "allow", and then OK in the dialogue box. Click Settings if you did not see a dialogue box, or need to double check your settings. Only then will your microphone work during the call.

Another is the WEBRTC. http://webphonetest.maestroconference.com/webrtc/

WEBRTC ONLY WORKS WITH GOOGLE CHROME.

Screenshare note

The "Screenshare" directions are optional. You should join the call first by phone or VoIP, and then access "Screenshare" as well. YOU CANNOT JOIN A CONFERENCE BY JUST RUNNING THE SCREENSHARE.

Jasia April 05, 2011 2 Feature Requests

If you would like to see a new feature in MaestroConference, please share it with us.  Click here to do so:

http://maestroconference.zendesk.com/forums/331422-feature-requests

By adding your idea there, other customers can see your idea and hit the "Me too!" button.  The product team is listening...