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MaestroConference

aubrey.gan Jun 12 Announcements

You can connect to your MaestroConference event for free using Skype. If you (or your host) have a standard subscription or above, you can add our Skype identities at no charge.  Note that there is a limit of 25 people who can use it at any one time across all of our customers.  Here's how to do it:

  1. Search Skype for mcdirect1 (you can also add maestro4294 as an alternative if you'd like).
  2. When the search locates the contact, click on it and press the “Add to Contacts” button that appears on the center of the screen.
  3. Hit “Send” to send the default contact request message. (No need to customize the message; only a computer will read it!)
  4. The new Maestro Conference contact will have a shaded question mark next to it, indicating that this Skype user has not yet shared contact details with you. (Don’t worry; we’ll fix this in a minute!)
  5. When you’re ready to call in, right-click on the contact in your list of contacts and choose “Call” from the pop-up menu. This will connect you to your MaestroConference event.
  6. Alternatively, you could click on the contact and you will see two green buttons near the center of the Skype window: “Video Call” and “Call Phone”. Click the drop-down arrow in the right side of the “Call Phone” button.
  7. Click “Send Voice Message” on the drop-down menu that appears. (This won’t send you to voicemail; it will connect you to MaestroConference. Once you’ve completed a call to MaestroConference, the contact’s status icon will change from a gray question mark to a green check mark, indicating that you are now “friends.” You can just hit the “Call” button for future calls. Do NOT make a video call; this will needlessly tie up bandwidth sending your video over the internet. No one will be able to see you, anyway.)

Thanks to Tim Kelley for discovering these methods for Skype access.  Let us know if these work for you or if you have trouble!  Leave a comment here, or contact us at support@maestroconference.com.

aubrey.gan May 23 Announcements

The Complete Information Sheet

This information sheet is the product of customer interaction. Please feel free to copy paste anything you need from this document, as needed. Thanks!

International Dial, MCdialer and Skype will only work for events hosted by someone subscribed to a Standard or Premium plan. If you are a participant, please ask your host if these options are available to you.

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If you are calling in from outside the US, please READ THESE INSTRUCTIONS VERY CAREFULLY! Otherwise, you won't succeed in joining the call, or you might accidentally spend a lot of money unnecessarily!

There are FIVE ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN. One of the best ways is MCdialer -- Option 3 below.

Option 1: Use the assigned phone number

You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.

In case of pin difficulties or frequent call drops, dial this number instead: (408) 740-6030, and use the same pin. This usually resolved either of those issues.

Option 2: Use special international phone numbers

You can call by phone for the countries below. If you are calling from any of the following countries listed below, you may call in using the numbers listed, but note: LOCAL TOLL CHARGES APPLY. You can use these numbers instead of the assigned number:

Austria: +082 04 000 1505
Belgium: +32 7 035 4807
Canada: (now under the new Global Access Plan)
France: +33 8 21 61 05 86
Germany: +49 1803 002 073
Poland: +48 80 100 3524
South Africa: +27 87 550 0677
Spain: +34 902 881 203
Switzerland: +41 84 820 7427
UK: +44 844 4733032
# Holland: 0870 001 980 (see note below)
# Ireland: 0818 270 066 (see note below)
# Italy: 848 391 844 (see note below)
# Sweden: 0939 2066 500 (see note below)
* Australia: +61 28 011 4954 (see Skype note below)
* Chile: +56 2570 9889 (see Skype note below)
* Denmark: +45 3693 4670 (see Skype note below)
* Finland: +358 92 316 4593 (see Skype note below)
* Hong Kong: +852 8199 0473 (see Skype note below)
* Hungary: +36 21 252 3870 (see Skype note below)
* Mexico: +52 558 421 4214 (see Skype note below)
* Sweden: +46 85 016 4384 (see Skype note below)
* UK: +44 207 1931545 (see Skype note below)

# This number can be called only from within this country.
* These dial-in numbers are provided by Skype. The reliability is lower than our other numbers, and there is a capacity limitation of 25 callers total across all of these numbers.
**A complete list of your calling methods and international numbers is available at http://myaccount.maestroconference.com/customer/access

Option 3: Use MCdialer

You can call in for FREE using the MCDIALER. You can download the free software that will allow you to connect directly to MaestroConference.
Simply go to http://maestroconference.zendesk.com/entries/23434887-MC-Dialer , download and install the program and just use your pin when it's time to join the call. You MUST read the instructions carefully to get it to work.

**You should install and test MCDialer BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.

Option 4: Use Skype

You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1.
Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.

IF SKYPE DOES NOT APPROVE your request, refer to this document:

http://maestroconference.zendesk.com/entries/44443540-How-To-Make-Skype-Approve-mcdirect1-or-maestro4294

When you are ready to call in, click on CALL PHONE (not Video Call).
To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”.

**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.

Option 5: Use the WEBPHONES

The Webphone is an experimental, browser based phone. This connects directly to the MaestroConference servers. You do not need to dial a phone number. Simply use your pin and make the call.

The experimental webphone is found here: http://webphonetest.maestroconference.com/#

You MUST make sure that you have Allowed Adobe Flash to access the microphone. Click "allow", and then OK in the dialogue box. Click Settings if you did not see a dialogue box, or need to double check your settings. Only then will your microphone work during the call.

Another is the WEBRTC. http://webphonetest.maestroconference.com/webrtc/

WEBRTC ONLY WORKS WITH GOOGLE CHROME.

Screenshare note

The "Screenshare" directions are optional. You should join the call first by phone or VoIP, and then access "Screenshare" as well. YOU CANNOT JOIN A CONFERENCE BY JUST RUNNING THE SCREENSHARE.

Jasia April 05, 2011 2 Feature Requests

If you would like to see a new feature in MaestroConference, please share it with us.  Click here to do so:

http://maestroconference.zendesk.com/forums/331422-feature-requests

By adding your idea there, other customers can see your idea and hit the "Me too!" button.  The product team is listening...