Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at email@example.com.
Joy May 05, 2013 • 8 • Social Webinar
The New Social Webinar (version 2.0) adds a whole new dimension to Social Conferencing. Social Webinar allows participants to engage on a more personal level. It allows hosts to control what they want their participants to view. The presenter can let their participants view breakout groups, go to a website, view poll statistics, watch a screenshare, view all participants on the call, and edit documents collaboratively.
This feature is still in beta and will change significantly over the next month as we integrate it with our main conductor's interface, and add additional features. We are asking for initial feedback from just a few customers to see if we are on the right track, and to hear about bugs you encounter.
Please subscribe to this topic, to get updates whenever new updates are made.
If you still have questions, we’re hosting an in-depth Study Group on Fridays at 11 am PST.
You can also attend a Customer Success Clinic especially if you’re learning the basics of the system.
The Social Webinar has two components - you setting up the Participant View of your choice, and then what participants then see as a result.
To get started, on the View/Edit page of your conference, scroll to the Participant Web Experience Section and select Social Webinar. Click on Save Changes.
To Access the Social Webinar:
Note: Please make sure that you are dialed in to the conference first before logging in to the Social Webinar; otherwise, you will get the error "Invalid Email or PIN".
You will then be prompted to create your profile. Please fill in the required fields on this page. You also have the option to link your Social Webinar profile with your Facebook, Twitter, Google and LinkedIn accounts.
You can manage the Social Webinar by clicking on Settings and then Control Panel. This is where you can manage what the participants will see on their end. The different types of views are the following:
Once you select a Social Webinar View, the Social Webinar page on the participants' end will automatically load with the new selected View.
To gain access and control the Social Webinar, the Presenter will have to Log in using the Conductor Link.
To get the Conductor Link:
To gain access, the Co-Presenter or Assistant needs to click on Settings->Control Panel and paste the Conductor Link in the box. Click Log In to gain control of the Social Webinar.
Here is the step-by-step process in gaining control of the Social Webinar:
On the Social Webinar Control Panel, you'll find the option to enable the callers to move into different breakout groups. There are three settings for moving into breakout groups:
When the host selects the Breakout View on the Social Webinar Control Panel, participants will be able to view who are in the same breakout group as them.
To move into different breakout groups, click on Change Breakout ( 1 ) and select the group number you wish to move into. When No One is selected, the option Change Breakout will not appear at the top.
The Poll Statistics view will enable the Participants to see the poll data captured during the call.
Presenters may conduct straw polls by asking the participants to raise (or lower down) their hands. For Participants to view the Poll data, go to the Social Webinar Control Panel and select Poll Statistics.
Co-browsing takes the Social Conferencing experience into a whole new level by allowing your participants to access a website together. To post a website:
*Website shown on example is Wikipedia
Note: The URL can be seen in a pop-up window when the Presenter sends it. Participants need to ensure that their pop-up window is enabled. If they're having trouble viewing the pop-up window, they will see a link which they can click on to view the website.
To get started with screen sharing, you must have already clicked Launch The Presenter from your conference page (see Screenshare). select Screen sharing from the Social Webinar Control Panel and save changes.
Clicking the Screenshare View will open the Screenshare directly in the Social Webinar environment. Your callers do not need to open multiple windows in order to access both the Social Webinar and the Screenshare feature.
Note: To learn more about Screenshare and how it works, please click here.
This feature allows all the callers in the main room or in breakout rooms to collaboratively edit a document shared with the entire call. Text Editor Breakout allows collaborative editing by people in their own specific breakout rooms. Each room will have it's own document.
When you click on a caller's name on the Social Webinar, it will give you the caller's profile details. You may save this information as a .vcf file.
Callers have the option to chat with the host during the conference.
And that is all for now. Updates will be made from time to time, to correct bugs and add features. Please do not forget that this is a feature in beta development. We hope you like it!
Joy Aug 26 • 1 • Announcements
As of August 29, 2014, whenever you host an event that is open to the public, be sure to check the box on the event set up page to mark your event as open.
Why this matters:
MaestroConference will soon be publicizing our list of publicly available events on our website, so we can help you get the word out about your work!
This is part of an upcoming event series on deep conversations and interactive trainings for our customers, partners, and networks. We see this as part of a broader vision - what is possible if we have conversations that could change the world?
In the meantime, you can share your thoughts here and we will keep you posted on more happenings. Especially when you’re doing an event that’s an interactive conversation (as opposed to a presentation), we want to know what you’re up to so we can promote conversations!
To manage the settings for this new feature, please go to the View/Edit page of your conference and look for the "Conference Visibility" section.
aubrey.gan Jun 12 • Tips & Tricks
You can connect to your MaestroConference event for free using Skype. If you (or your host) have a standard subscription or above, you can add our Skype identities at no charge. Note that there is a limit of 25 people who can use it at any one time across all of our customers. Here's how to do it:
Thanks to Tim Kelley for discovering these methods for Skype access. Let us know if these work for you or if you have trouble! Leave a comment here, or contact us at firstname.lastname@example.org.
aubrey.gan May 23 • 6 • Announcements
The Complete Information Sheet
This information sheet is the product of customer interaction. Please feel free to copy paste anything you need from this document, as needed. Thanks!
International Dial, MCdialer and Skype will only work for events hosted by someone subscribed to a Standard or Premium plan. If you are a participant, please ask your host if these options are available to you.
If you are calling in from outside the US, please READ THESE INSTRUCTIONS VERY CAREFULLY! Otherwise, you won't succeed in joining the call, or you might accidentally spend a lot of money unnecessarily!
There are FIVE ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN. One of the best ways is MCdialer -- Option 3 below.
Option 1: Use the assigned phone number
You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.
In case of pin difficulties or frequent call drops, dial this number instead: (408) 740-6030, and use the same pin. This usually resolved either of those issues.
Option 2: Use special international phone numbers
You can call by phone for the countries below. If you are calling from any of the following countries listed below, you may call in using the numbers listed, but note: LOCAL TOLL CHARGES APPLY. You can use these numbers instead of the assigned number:
Austria: +082 04 000 1505
Belgium: +32 7 035 4807
Canada: (now under the new Global Access Plan only. Sign up on the Access Page, or suggest VoIP options below).
France: +33 8 21 61 05 86
Germany: +49 1803 002 073 <-- caller must consult with his/her telco about possible charges.
Poland: +48 80 100 3524
South Africa: +27 87 550 0677
Spain: +34 902 881 203
Switzerland: +41 84 820 7427
UK: +44 844 4733032
# Holland: 0870 001 980 (see note below)
# Ireland: 0818 270 066 (see note below)
# Italy: 848 391 844 (see note below)
# Sweden: 0939 2066 500 (see note below)
* Australia: +61 28 011 4954 (see Skype note below)
* Chile: +56 2570 9889 (see Skype note below)
* Denmark: +45 3693 4670 (see Skype note below)
* Finland: +358 92 316 4593 (see Skype note below)
* Hong Kong: +852 8199 0473 (see Skype note below)
* Hungary: +36 21 252 3870 (see Skype note below)
* Mexico: +52 558 421 4214 (see Skype note below)
* Sweden: +46 85 016 4384 (see Skype note below)
* UK: +44 207 1931545 (see Skype note below) <--DO NOT USE. will change this number soon.
# This number can be called only from within this country.
* These dial-in numbers are provided by Skype. The reliability is lower than our other numbers, and there is a capacity limitation of 25 callers total across all of these numbers.
**A complete list of your calling methods and international numbers is available at http://myaccount.maestroconference.com/customer/access
Option 3: Use MCdialer
You can call in for FREE using the MCDIALER. You can download the free software that will allow you to connect directly to MaestroConference.
Simply go to http://maestroconference.zendesk.com/entries/23434887-MC-Dialer , download and install the program and just use your pin when it's time to join the call. You MUST read the instructions carefully to get it to work.
**You should install and test MCDialer BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.
Option 4: Use Skype
You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1.
Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.
IF SKYPE DOES NOT APPROVE your request, refer to this document:
When you are ready to call in, click on CALL PHONE (not Video Call).
To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”.
**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.
Option 5: Use the WEBPHONES
The Webphone is an experimental, browser based phone. This connects directly to the MaestroConference servers. You do not need to dial a phone number. Simply use your pin and make the call.
The experimental webphone is found here: http://webphonetest.maestroconference.com/#
You MUST make sure that you have Allowed Adobe Flash to access the microphone. Click "allow", and then OK in the dialogue box. Click Settings if you did not see a dialogue box, or need to double check your settings. Only then will your microphone work during the call.
Another is the WEBRTC. http://webphonetest.maestroconference.com/webrtc/
WEBRTC ONLY WORKS WITH GOOGLE CHROME.
The "Screenshare" directions are optional. You should join the call first by phone or VoIP, and then access "Screenshare" as well. YOU CANNOT JOIN A CONFERENCE BY JUST RUNNING THE SCREENSHARE.