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Joy May 05, 2013 • 8 • Social Webinar
The New Social Webinar (version 2.0) adds a whole new dimension to Social Conferencing. Social Webinar allows participants to engage on a more personal level. It allows hosts to control what they want their participants to view. The presenter can let their participants view breakout groups, go to a website, view poll statistics, watch a screenshare, view all participants on the call, and edit documents collaboratively.
This feature is still in beta and will change significantly over the next month as we integrate it with our main conductor's interface, and add additional features. We are asking for initial feedback from just a few customers to see if we are on the right track, and to hear about bugs you encounter.
Please subscribe to this topic, to get updates whenever new updates are made.
If you still have questions, we’re hosting an in-depth Study Group on Fridays at 11 am PST.
You can also attend a Customer Success Clinic especially if you’re learning the basics of the system.
The Social Webinar has two components - you setting up the Participant View of your choice, and then what participants then see as a result.
To get started, on the View/Edit page of your conference, scroll to the Participant Web Experience Section and select Social Webinar. Click on Save Changes.
To Access the Social Webinar:
Note: Please make sure that you are dialed in to the conference first before logging in to the Social Webinar; otherwise, you will get the error "Invalid Email or PIN".
You will then be prompted to create your profile. Please fill in the required fields on this page. You also have the option to link your Social Webinar profile with your Facebook, Twitter, Google and LinkedIn accounts.
You can manage the Social Webinar by clicking on Settings and then Control Panel. This is where you can manage what the participants will see on their end. The different types of views are the following:
Once you select a Social Webinar View, the Social Webinar page on the participants' end will automatically load with the new selected View.
To gain access and control the Social Webinar, the Presenter will have to Log in using the Conductor Link.
To get the Conductor Link:
To gain access, the Co-Presenter or Assistant needs to click on Settings->Control Panel and paste the Conductor Link in the box. Click Log In to gain control of the Social Webinar.
Here is the step-by-step process in gaining control of the Social Webinar:
On the Social Webinar Control Panel, you'll find the option to enable the callers to move into different breakout groups. There are three settings for moving into breakout groups:
When the host selects the Breakout View on the Social Webinar Control Panel, participants will be able to view who are in the same breakout group as them.
To move into different breakout groups, click on Change Breakout ( 1 ) and select the group number you wish to move into. When No One is selected, the option Change Breakout will not appear at the top.
*New Feature* Talking Lights for my Breakout
This order will be displayed irrespective of the callers' role, whether they're Presenters/Assistants or Participants
The Presenter/Assistant who are on mute will not be displayed on the right panel
A green box around a caller's name will signify that these callers are currently talking
The Talking Lights feature of callers who has the Local Mic on will only be available to those callers who are in the same breakout room as them; those who has the Public mic on will also show the Talking Lights for all callers regardless of whether they're in the same breakout room or not.
The Poll Statistics view will enable the Participants to see the poll data captured during the call.
Presenters may conduct straw polls by asking the participants to raise (or lower down) their hands. For Participants to view the Poll data, go to the Social Webinar Control Panel and select Poll Statistics.
Co-browsing takes the Social Conferencing experience into a whole new level by allowing your participants to access a website together. To post a website:
*Website shown on example is Wikipedia
Note: The URL can be seen in a pop-up window when the Presenter sends it. Participants need to ensure that their pop-up window is enabled. If they're having trouble viewing the pop-up window, they will see a link which they can click on to view the website.
To get started with screen sharing, you must have already clicked Launch The Presenter from your conference page (see Screenshare). select Screen sharing from the Social Webinar Control Panel and save changes.
Clicking the Screenshare View will open the Screenshare directly in the Social Webinar environment. Your callers do not need to open multiple windows in order to access both the Social Webinar and the Screenshare feature.
Note: To learn more about Screenshare and how it works, please click here.
This feature allows all the callers in the main room or in breakout rooms to collaboratively edit a document shared with the entire call. Text Editor Breakout allows collaborative editing by people in their own specific breakout rooms. Each room will have it's own document.
*New Feature* Add Text to Breakout Documents
Presenters and Assistants can now add a custom text to the Breakout Documents and they can now select the location where want to see the text; whether they want it at the top or at the bottom of the document.
*New Feature* Documents available in the View/Edit page
After the conference, the Documents will be available in the View/Edit page of the conference in myaccount, under the Social Webinar section.
When you click on a caller's name on the Social Webinar, it will give you the caller's profile details. You may save this information as a .vcf file.
*New Feature* Viewing Profile in Breakout View
Before: When you place your mouse pointer over a person's name, you can automatically view the person's profile
Now: There will be an icon under the person's name which when clicked on will display the profile. A caller can edit his profile by clicking on this icon under his name.
Callers have the option to chat with the host during the conference.
Callers can now submit their feedback up to 72 hours after the event has ended.
And that is all for now. Updates will be made from time to time, to correct bugs and add features. Please do not forget that this is a feature in beta development. We hope you like it!
aubrey.gan Dec 02 • Announcements
The Participant Information Sheet
HOW TO JOIN THE CALL:
There are many ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN.
The additional links in your Reminder email are to run additional features set up by the host, for a richer event experience. None of the links in the reminder emails will give you a "webinar" experience of just lurking around listening online.
Use the Assigned Phone number and Pin
You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.
In case of pin difficulties or frequent call drops, dial this number instead: (510)281-1111 or (408) 740-6030, and use the same pin. This usually resolved either of those issues.
You can call in for no costs using the MCdialer. You can download the free software that will allow you to connect directly to MaestroConference.
Simply go to http://maestroconference.zendesk.com/entries/23434887-MC-Dialer . Download and install the program and just use your pin when it's time to join the call. You MUST read the instructions carefully to get it to work.
**You should install and test your calling method BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.
You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1.
Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.
IF SKYPE DOES NOT APPROVE your request, refer to this document:
When you are ready to call in, click on CALL PHONE (not Video Call).
To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”.
**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.
If you still have problems getting these solutions to work, directly contact MaestroConference's Customer Support team for additional solutions.
IF YOU SEE SCREENSHARE OR SOCIAL WEBINAR LINKS in your reminder email, please make sure you call in, and then click those links. If you do not have a computer handy, you can still participate fully in the call - you just won't have the visual aids.
Joy Aug 26 • 1 • Announcements
As of August 29, 2014, whenever you host an event that is open to the public, be sure to check the box on the event set up page to mark your event as open.
Why this matters:
MaestroConference will soon be publicizing our list of publicly available events on our website, so we can help you get the word out about your work!
This is part of an upcoming event series on deep conversations and interactive trainings for our customers, partners, and networks. We see this as part of a broader vision - what is possible if we have conversations that could change the world?
In the meantime, you can share your thoughts here and we will keep you posted on more happenings. Especially when you’re doing an event that’s an interactive conversation (as opposed to a presentation), we want to know what you’re up to so we can promote conversations!
To manage the settings for this new feature, please go to the View/Edit page of your conference and look for the "Conference Visibility" section.
aubrey.gan Jun 12 • Tips & Tricks
You can connect to your MaestroConference event for free using Skype. If you (or your host) have a standard subscription or above, you can add our Skype identities at no charge. Note that there is a limit of 25 people who can use it at any one time across all of our customers. Here's how to do it:
Thanks to Tim Kelley for discovering these methods for Skype access. Let us know if these work for you or if you have trouble! Leave a comment here, or contact us at firstname.lastname@example.org.