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You can also submit a request or send us an email at support@maestroconference.zendesk.com.



Joy Apr 20 Announcements

This month our engineering team has made some updates that will help you get even more interactivity out of the MaestroConference platform!

The main April 2015 released features are Idea Board View and Large Group Chat, which will improve your ability to crowdsource ideas and enable your participants to share knowledge.

Keep reading for the details, or check out a Customer Success Clinic or Social Webinar Training where you can talk with us about how to make the most of these for your events.




Crowdsource Ideas with Idea Board View

Want to draw knowledge from every person on your event?  You can now crowdsource ideas for discussion using the Idea Board View in Social Webinar. Participants can now submit their ideas for topics of discussion.  Once an idea is submitted, other participants can vote for (or against) an idea.  The most popular suggestions move to the top of the list.   The list of ideas can also be sorted by how recently it was submitted, randomly, or by title. 

As a host, you can:

  • Create and rename ideas for people to vote on
  • See other’s ideas, and edit or delete posts by other callers
  • Hide or display names of callers alongside their submitted ideas
  • Set the voting options
  • Download ideas submitted into a .csv file any time during the event

○        It’s a good idea to do this before you clear the board to vote on another topic)

  • Clear the name of the idea board at anytime during the event.

 Here’s what an Idea Board looks like:


To set up an Idea Board, go to the Idea Board View in the Social Webinar Control Panel:



After the event, you can see the Idea Board through the Social Webinar section of the Conference View / Edit page.  


After the event, Idea Boards become read-only - so people can see the ideas that were generated during an event.  They can see vote counts as well the name of the caller who created that idea, but they will no longer be able to vote or submit new ideas after the event.  Here’s an example of what the read-only mode looks like after the event:


Large Group Chat (Everyone to Everyone)

Want to enable your participants to share URLs or other text with the group?  Enable Large Group Chat, and you’re all set!

Callers using Social Webinar can now see a new chat window to “Everyone’ on the right of the “Host” chat window. Callers can type a message on this window and it will be visible to everyone on the conference.


NOTE: Callers cannot close the chat window; they can only minimize it.  If a person joins an event late, he or she will still be able to see the chat messages in the chat window to “Everyone”.

No matter where your participants are in Social Webinar- if they’re watching a YouTube video together, sending a tweet together, or collaborating on a document, etc. - Large Group Chat window is available there, too.

For now, this feature cannot be turned off while the event is happening. We’re working on the permission settings for you as a host to turn Large Group Chat off if you don’t want to use it, though.


Joy Jan 19 Announcements

You’ve asked...and we listened!

Much-requested features like Bulk Upload of PINs and more are now available on Social Webinar and the Conductor Interface.


Social Webinar also works for large calls, from 500-5,000 simultaneous participants.


For details on the January 2015 released features, click the links below:


aubrey.gan December 2, 2014 Announcements

The Participant Information Sheet


 There are many ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN.

The additional links in your Reminder email are to run additional features set up by the host, for a richer event experience. None of the links in the reminder emails will give you a "webinar" experience of just lurking around listening online.

Use the Assigned Phone number and Pin

You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.

In case of pin difficulties or frequent call drops, dial this number instead: (510)281-1111 or (408) 740-6030, and use the same pin. This usually resolved either of those issues.

Use MCdialer

You can call in for no costs using the MCdialer. You can download the free software that will allow you to connect directly to MaestroConference. 

Simply go to http://maestroconference.zendesk.com/entries/23434887-MC-Dialer . Download and install the program and just use your pin when it's time to join the call. You MUST read the instructions carefully to get it to work.

**You should install and test your calling method BEFORE the call by connecting and using the test Pin 444666. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.

Use Skype

You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1

Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.

IF SKYPE DOES NOT APPROVE your request, refer to this document:


When you are ready to call in, click on CALL PHONE (not Video Call). 

To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”. 

**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.

If you still have problems getting these solutions to work, directly contact MaestroConference's Customer Support team for additional solutions. 

IF YOU SEE SCREENSHARE OR SOCIAL WEBINAR LINKS in your reminder email, please make sure you call in, and then click those links. If you do not have a computer handy, you can still participate fully in the call - you just won't have the visual aids.