Premium Custom Audio

With the Premium Custom Audio feature you can upload up to 30 audio files to play during your conference, plus 8 new hold music tracks and the ability to upload your own, all for a monthly fee of $15.

Activating Premium Custom Audio

Before using the Premium Custom Audio features, you need to activate them. These features have a monthly fee of $15, and you can de-activate them at any time - see the pricing details.

1. On the Conference Management page, go to the Advanced section
2. Click Custom Audio from the menu on the left
3. Click the yellow Activate Premium Custom Audio button
4. Click Activate

Uploading and Playing Custom Audio Files (Cues)

"Audio Cues" are audio files that you can play to your attendees during a conference from the Conductor’s Interface. You can upload up to 30 files from your computer in the most common audio formats.

Uploading Files

1. In the Custom Audio Cues box click Add New, then Upload Files
2. Browse to the folder in your computer where your audio files are stored, select them and click Open (you can select multiple files)
3. Once the upload is finished you will see your uploaded files in the Custom Audio Cues box, where you can rename (), preview (), or delete () them.

*Note: If an error is encountered, check the name of the audio file. It may be containing special characters such as an apostrophe (') or others which the system does not accept. In that case, rename the file without unnecessary special characters and try to upload again.

Playing Uploaded Files (Cues) During Your Conference

1. When conducting your conference, in the Conductor's Interface look for the Audio Cues control on the left of the screen
2. Click on the Audio Cues dropdown and select the file you want to play to your attendees
3. Click the yellow Play button ()

Changing the Hold Music

You can change the hold music of your conference to any of the 8 pre-loaded music tracks, and you can even upload up to 10 music tracks from your computer.

1. On the Conference Management page, go to the Advanced section
2. Click Custom Audio from the menu on the left
3. Browse to the folder in your computer where your music files are stored, select them and click Open (you can select multiple files)
4. Click the Set button to set the selected music track as the hold music
5. You can also Preview and Delete the currently selected music track

De-Activating Premium Custom Audio

If you no longer use the Premium Custom Audio features you can de-activate them and avoid being charged the extra $15 every month.

1. On the Conference Management page, go to the Advanced section
2. Click Custom Audio from the menu on the left
3. Click the De-Activate Premium Custom Audio link
4. Click Dectivate