Co-browsing a website with your participants while on a conference call is a very powerful engagement tool, not only to share content, but to guide participants through a purchase, a sign-up or any other action on a website.
As a host you have full control of the navigation so you can make sure everyone is seeing the same page, and you can even set up separate co-browsing sessions per breakout and let participants take control of the navigation. Interactive Browser is a feature of the Social Webinar.
Preparing a co-browsing session in advance
You can configure the Social Webinar to start in co-browsing mode so your participants will see your website as soon as they join the call.
- In the list of conferences in your account, click the Edit button in the conference where you want to set up co-browsing.
- Go to Quick Start > Setup and in the Participant Experience select Social Webinar
- Go to the Social Webinar section on the menu on left and select Start Social Webinar in: Interactive Browser
- In Starting URL enter the website address that you want to co-browse
Starting a co-browsing session while on a call
- With your participants already logged in to the Social Webinar, on the toolbar at the top of the screen, select View > Enable Interactive Browser
- In the address bar enter the website address that you want to co-browse and press enter. This will start a co-browsing session with everyone on the call
Enabling per-breakout co-browsing
You can have each breakout co-browse a different website, with your participants already logged in and arranged in breakouts:
- Go to Settings > Admin > Interactive Browser, select Each breakout can view a different URL and click Apply Changes
- Then go to the Permissions tab, choose who can set web addresses in breakouts: Admin (you), Staff, or Everyone and click Save Permissions
Note: you cannot pre-set website addresses for each breakout in this mode. When you enable the Interactive Browser view, each breakout will start with a blank page and people will have to enter a URL to co-browse.
Configuring advanced viewing options
Go to Settings > Admin > Interactive Browser, in Display you can select:
- Side by side with People View - this splits the screen in two and shows the Interactive Browser on the left and the People View on the right
- Browser takes up the whole screen - this makes the Interactive Browser full screen
|Side by Side||Full Screen|
Due to security restrictions most websites don't allow being embedded into other sites, which prevents them from being displayed in the Interactive Browser. You can check if a website will work in the Interactive Browser with this tool. Replace the URL in the <iframe> tag with the URL of your website and press the Run button. Your website should be displayed in the bottom right section of the screen, if all you get is a white screen it means the website won't work.
If you administer your own website (or can make technical requests to your website administrator) there are 3 things to consider to make sure your website will work in the Interactive Browser:
- HTTP (Non-secure) websites will not load for security reasons, only HTTPS websites can be displayed.
- Mixed Content: if your website is HTTPS but loads any external resource (images, audio, etc) from an HTTP (non-secure) website, it will also prevent it from working. Most websites nowadays load many external resources like social media, analytics, ad networks, etc. so you have to make sure all external resources are secure.
- X-Frame-Options: DENY is a server-side setting that websites use to indicate their content cannot be displayed inside a frame and prevent their content from being embedded in other sites. Here's more information about this setting and some examples on how to configure your server.