The Complete Information Sheet
This information sheet is the product of customer interaction. Please feel free to copy paste anything you need from this document, as needed. There is another document in this same forum which is participant facing. Thanks!
International Dial, MCdialer and Skype will only work for events hosted by someone subscribed to a Standard or Premium plan. If you are a participant, please ask your host if these options are available to you.
---
If you are calling in from outside the US, please READ THESE INSTRUCTIONS VERY CAREFULLY! Otherwise, you won't succeed in joining the call, or you might accidentally spend a lot of money unnecessarily!
There are many ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN. One of the best ways is MCdialer -- Option 3 below.
Option 1: Use the assigned phone number
You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.
In case of pin difficulties or frequent call drops, dial this number instead: (408) 740-6030, and use the same pin. This usually resolved either of those issues.
Option 2: Use special international phone numbers
You can call by phone for the countries below. If you are calling from any of the following countries listed below, you may call in using the numbers listed. You can use these numbers instead of the assigned number. Please note: LOCAL TOLL CHARGES APPLY. This means that the caller's telco may charge them. Please consult with your telco before using these numbers.
Austria: +082 04 000 1505
Belgium: +32 7 035 4807 *Works for landline only. Will not work for cellular phones!*
France: +33 8 21 61 05 86
Germany: +49 1803 002 073
Poland: +48 80 100 3524
South Africa: +27 87 550 0677
Spain: +34 902 881 203
Switzerland: +41 84 820 7427
UK: +44 844 4733032
UK +44 207 1933764.*new*
# Holland: 0870 001 980 (see note below)
# Ireland: 0818 270 066 (see note below)
# Italy: 848 391 844 (see note below)
# Sweden: 0939 2066 500 (see note below)
* Australia: +61 28 011 4954 (see Skype note below)
* Chile: +56 2570 9889 (see Skype note below)
* Denmark: +45 3693 4670 (see Skype note below)
* Finland: +358 92 316 4593 (see Skype note below)
* Hong Kong: +852 8199 0473 (see Skype note below)
* Hungary: +36 21 252 3870 (see Skype note below)
* Mexico: +52 558 421 4214 (see Skype note below)
* Sweden: +46 85 016 4384 (see Skype note below)
# This number can be called only from within this country.
* These dial-in numbers are provided by Skype. The reliability is lower than our other numbers, and there is a capacity limitation of 25 callers total across all of these numbers.
**A complete list of your calling methods and international numbers is available at http://myaccount.maestroconference.com/customer/access
The Participant Information Sheet
HOW TO JOIN THE CALL:
There are many ways of calling in to join the conversation. All of them require you to CALL THE EVENT (using phone or VoIP), and the use of your PIN.
The additional links in your Reminder email are to run additional features set up by the host, for a richer event experience. None of the links in the reminder emails will give you a "webinar" experience of just lurking around listening online.
Use the Assigned Phone number and Pin
You can call in by phone. You can use the assigned phone number that is given to you when you register. If you live outside of the United States, and you call the assigned number directly, you will be charged an international calling rate.
In case of pin difficulties or frequent call drops, dial this number instead: (510)281-1111 or (408) 740-6030, and use the same pin. This usually resolves either of those issues.
Use the WEBPHONE
The Webphone is our new, browser based phone. This connects directly to the MaestroConference servers from anywhere in the WORLD. It is FREE. You do not need to dial a phone number. Simply use your pin and make the call.
IMPORTANT NOTE: You should use a headset with these devices. Laptops and mobile devices can often cause echo in the room that you do not hear. The webphone works best on Google Chrome.
The links to the webphone are below: Please know that you can choose either one of the links.
1) webphone.maestroconference.com
2) maestroconference.com/webphone
Depending on your Google Chrome version, you may see some funky error messages about plugins, but as long as the phone activates and can call out, it will work fine.
Instructions:
Enter your pin into the field and click Call.
Allow the device to use your mic.
In case something isn't working right, please report this and take a screenshot if you can.
Press the Mute/Unmute button to be heard, or to go quiet in case you have background noise. Of course, the host will probably also mute you to avoid disrupting the call, and can take care of unmuting you as needed.
**You should install and test your calling method BEFORE the call by connecting and using the test Pin 624142. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.
Use MCdialer
You can call in for no costs using the MCdialer. You can download the free software that will allow you to connect directly to MaestroConference.
Simply go to http://gateway2.wakeupu.net/jz/MCDialerWindows.zip Download and install the program and just use your pin when it's time to join the call. You MUST read the instructions carefully to get it to work.
**You should install and test your calling method BEFORE the call by connecting and using the test Pin 624142. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.
Use Skype
You can call in for FREE using Skype. First, you need to add to your contacts one of these two Skype names: Maestro4294 or MCDirect1.
Please make sure you add the Skype contact EARLY to your contacts to make sure you are connected, to avoid scrambling at the last minute to get connected.
IF SKYPE DOES NOT APPROVE your request, refer to this document:
When you are ready to call in, click on CALL PHONE (not Video Call).
To input your PIN, you need to left click with your mouse on the “Call” button on the dashboard at the top of your Skype screen (not the green button under the contact) and scroll down and click on “Show Dial Pad”.
**If you are not able to get in, it could be because the Skype lines are overloaded. In that case, please try one of the other ways to call in. If your Skype call quality is poor, hang up and dial again, until you get a good connection.
***You should install and test your calling method BEFORE the call by connecting and using the test Pin 624142. If you get sent to a room and hear music, you know it will work for the actual event, when it is time. When your conference is set to start, use the Pin that was originally assigned to you.
If you still have problems getting these solutions to work, directly contact MaestroConference's Customer Support team for additional solutions.
IF YOU SEE SCREENSHARE OR SOCIAL WEBINAR LINKS in your reminder email, please make sure you call in, and then click those links. If you do not have a computer handy, you can still participate fully in the call - you just won't have the visual aids.
Comments
0 comments
Please sign in to leave a comment.