My company is starting to use a Maestro conference line specifically for pre-recorded audios, meaning we have a reservationless conference set up so that our talent can dial into it at anytime and record what they need to. The problem we recently encountered with doing this is that if one of our speaking talents dials into this conference alone to record, they are unable to turn off the music. Unless a second person dials in, the music doesn't turn off even when the OFF button is MANUALLY pressed in the dashboard, and even if the hold music setting is set to OFF in the conference settings to begin with.
This is very inconvenient and counter-intuitive -- if we choose a conference setting such as NO hold music, why should it ever be possible for hold music to play? I don't understand why it would matter if only 1 person is dialed in; however, I realize that using Maestro for pre-recordings might be unique to our company.
If this can be remedied so that the conference setting option of having no hold music overrides that automated feature of having it play anyway when there's only 1 person, that would be ideal for us, and I think would make the most sense overall. Thanks for taking this into consideration.
-Katharine McCarthy (Evolving Wisdom)
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