Large Call Policy

(Updated as of August 2018)

If you're expecting more than 500 people to attend your events, we have a pay-per-event policy that is distinct from your current paid subscription plan.

When you make reservation for a Large Call, the first number of lines that will be used for your conference is the number of lines included in your subscription plan, after the free trial period. Additional lines will be charged based on the Large Call pricing. For instance, if you have a 500-line subscription, and reserved an additional 500 lines for $500, that will get you 1000 (500+500) lines for the event.

If you are within your trial period and need to set up a Large Call, you will need to pay for the total number of lines you are reserving for the call. 

You may choose to leave the number of lines open to accommodate more callers (we have a separate pricing for overflow) or you may choose to cap the number of callers you want to be able to get into your event.

Requirements

• The minimum number of additional lines that you may reserve for a Large Call is 500 lines (and the maximum is 5000 lines).
• $500 is the minimum payment and needs to be paid in full in advance.

Pricing

• $1/line with 3 business days notice; or
• $2/line with 1-2 business days notice
• Last-minute pricing is $3/line above the number of lines you reserve

Note: for a limited time, customers interested in hosting a large call can take advantage of MaestroConference's Prepaid Participants Promotion, which applies a 50% discount on pre-purchased large call events. Click here for full details on the promotion.  

Changes and Cancellation

If you need to change the date, time, cancel your reservation, or lower the number of lines, there is a $500 fee. 

Event Technician

Our regular conductor's interface changes on events above 500 participants, so we suggest hiring an event technician for those customers who host large calls to ensure your event goes smoothly for you and your participants (please note: $500 minimum payment must be paid in full in advance before we can schedule event technician).   

Doing a large series, and interested in discounts with pre-pay? We're happy to assist you with any questions you might have about this. You can contact support@maestroconference.com or call us at 877-414-1515.